Customer Testimonials
Excellent service. Very kind individuals and really work hard to make the customer happy. Very customer focused. Would definitely recommend this service department to all!
I bought the truck there in 2012 and only use Luther Brookdale for service when in Mn. I trust them for all maintenance at a fair cost. The staff is trained well in providing courteous service The truck just reached 100k miles and runs like the day I drove it off the lot.
James did a great job, very helpful. Paper work and clean up seemed to take way too long. I’ve using you for the past three vehicles, been very satisfied with the service department.
Always satisfied with Luther Brookdale Toyota service. I was told it would take possibly two hours, but it was all accomplished in about an hour.
I was referred from a family member to contact Toua and I am so glad I did. He was so helpful and was able to help answer every question I had and walk me through the steps to purchasing a car. I would recommend Toua to all and every one of my friends and family.
We have purchased two new vehicles from Brookdale Toyota and have been more than pleased with both of them. Service has always been satisfactory and very professionally done.
Excellent, friendly and relaxed car buying experience. Answered all of our questions and provided information without attempting to pressure us. I would highly recommend this dealership for those who are looking to buy a new Toyota or used car.
Top notch service advisors! Brad, Josh, Duane Great job as always! The reason i keep coming back. Only repair the needed and no selling of other stuff
Courtesy and polite, reasonable timeframe for work ... great service ...I would definitely think of buying a new car at this dealership for their service work.
Service was prompt, efficient, professional and friendly. Recommended service was only for the present needs of the car. This is based on a system that keeps track on the services done on the car, compared to the services required the specific car based on milage and usage.
Everyone was very friendly & polite. The waiting area was a very clean environment with comfortable seating & did the service was done in a timely manner.
I always receive amazing service at Brookdale Toyota! Staff are always friendly, clear, and transparent about what they see and what is needed. I have been a customer of Brookdale Toyota for many years and will continue to be for years to come!
I was quickly able to schedule my appointment online and many time slots were available to choose from. Service was quick and efficient. Thanks, Toyota!
After an initial glitch in which there was no appointment scheduled for me and I could not remember the name of the service person I had made the reservation with over the phone, Steve Miller talked to me and arranged for someone to come and get my car to bring it in for service. The delivery people were very nice and I was grateful to have the service completed without having to sit in a waiting room full of people. I paid with Visa by phone and received the service information and receipt from the delivery person. I have been ...
This rating and feedback is essentially for Brad Dockter, he's truly a great asset to the service team/department. Thanks Brad for your deep understanding and making every effort to resolve issues. Please keep up the great work!
We ordered a '21 Toyota Sienna. Our salesman was SUPER knowledgable and very helpful. He communicated with us regularly as to the status and when the time came to pick it up he was incredibly efficient and thorough. Everyone there was very professional. Great experience overall.
It is clean. Everyone is very friendly, helpful and kept me informed. Daud was great to work with. He made it fun to buy a new car. Thank you.
We called our consultant to inquire about a dead battery. He was very knowledgeable and gave us the info we needed to figure out the age of the battery. Then he got us in right away to have the battery replaced. Excellent service.
I always bring my Toyota hear for service. They do a great job and I don't have to worry that job was done correctly. The reason for only four stars is that on this occasion it took 2-1/2 times longer then the original estimate and I also had to wait a considerable amount of time after I was notified it was ready to actually get in my vehicle and drive away.
Service was on time and well done. Waiting room is spacious & comfortable. I was able to connect to the wifi and was able to work.
I am always treated with respect and appreciation when I go to Toyota. Great staff! David in finance is very good at what he does!
Alex Yablonskiy was a good sales consultant for the car i needed .The RAV4 XLE was the 3 rd car vehicle i purchased at Luther Brookdale Toyota
I'm on a first name basis with staff, very friendly and service oriented. Love the complimentary car wash! Have been a customer for years and will continue to be.
Excellent communication and assessment as to what services needed to be performed on my vehicle. The service staff kept me in the loop the entire time I was there.
Tim Olson not only answered all our questions, but also went the "extra mile" in helping us through the whole process - even to helping us move items from our old vehicle to the new one. Tim also took the time to answer some later questions we had that came to mind after we left the dealership - even as late 9pm. WOW! Our compliments also to Yuri Gumeniuc (sp?) for his great assistance with all the paperwork.
The Brookdale service department continues to be the reason that I will purchase their vehicles. I trust the individuals in the department and have always appreciated how they have taken care of me and my vehicle needs.
Awesome service and always professional! This is my fourth vehicle purchased at Toyota and this experience was the best ever!!! Great people and exceptional service!!
The staff at Luther Brookdale Toyota is top-notch; professional, courteous, sincere, and friendly. I consistently have great service experiences and can't imagine trusting my vehicle with anyone else. They have my business for life.
I have always gone to Luther Brookdale Toyota for my cars. The staff there is amazing and has always help me make sure I am making the best choice.
Dave was diligent in working with my wife and I, while we discussed different Toyota SUVs (make, model and prices). He provided us a thorough explanation based on our needs, to help us make an informed decision. We would recommend Dave as a primary contact at Luther Brookdale Toyota.
David provided exceptional customer service and communication. I informed him that I am an out of town buyer traveling to purchase and he made the entire process extremely smooth, providing me with updates and checking in on me as I traveled. When I arrived, I was in and out in no time. David was awesome!
Ask for Lee Lor if you are in the market for a new car! He was very informative, patient, and professional even when it took us a couple of months to make up our minds to get a new car. He always responds very quickly to all messages and phone calls. Hope to come back to him again in the future!
Appointments are readily available at various times, easy access to the dealership & service department, service is done in a timely manner, & we’ve never had service done incorrectly nor needing to be re-done.
We made a new car purchase, working with Toua Yang in sales & Yuri Gumeniuc in finance. Both were very professional & straightforward in our discussions, answering questions & suggesting various possibilities. Both men were very personable, making the purchase & finance experiences quite pleasant. We would highly recommend Mr Yang & Mr Gumeniuc for new vehicle purchases, as their focus on making the experience comfortable & efficient was much appreciated.
The service advisor who helped out on the service of my 2013 Camry was awesome! Very knowledgeable and was courteous and a pleasure to work with.
Service appointment went well. Visited for an oil change only. Had not planned for new tires, alignment or a recall, but advisor explained the need and had a good tire sale going. Was offered a free loaner car, because work was going to take awhile.
My experience purchasing a car from Brookdale Toyota was excellent. Tom was great to work with and really went above and beyond and helped out as much as he could.
Very professional and capable. Came for a used vehicle and left with a new because they made the numbers work! Thank you, Luther Brookdale Toyota!
Great service, stated time to complete work was right on. Everyone was very professional, the service over the years has always been very good and timely.
Zach was on point. I was looking for a used vehicle. The one I came in to test drive didn't feel right, he suggested another and that's the one I took home. No pressure, just the right fit. I took the vehicle to my mechanic, he found a few concerns. We called the service department and they took care of the issues with min. cost. One was under warranty. I'm a happy Toyota owner. Thank you Zach and Steve.
I flew in from Denver, Colorado to purchase a pre-owned Honda and was very pleased with the experience. I would buy from Luther again if I had to!!! Thank you for a great car!
I've been taking my cars to Luther Brookdale Toyota since 2009 and have never been disappointed. Customer service is great, the waiting area is very comfortable with lots of space, and the work is always done in a timely manner.
Without a doubt the best experience I've ever had buying a car. Keith picked up my phone call early in the morning and found the perfect Tacoma for me on the lot. He met me and we worked great together and about three hours later I was on my way home in my new truck. I couldn't be happier. More of a truck for much less money than the other dealer. They found every way to help me get the price down.
Great, individualized customer service. It was a pleasure to work with Misael and Abdi, they took their time and made sure I had all my questions answered.
Tom was very helpful and was very professional! I appreciate all he did to make my experience excellent! He was not pushy, and really went above and beyond!
Both Keith and Abdi offered extraordinary, individualized service. They made us feel respected and well cared for as long-time customers of Luther Brookdale. We were there at the end of the day, but neither one of them made us feel rushed. We appreciate their time and attention.
Fast friendly considerate of customer needs. Ask questions like what would make this a better experience for you? Manager was pleasant and sales associate was wonderfully knowledgeable and experienced.
Keith provided excellent service. He listened to our needs and helped us find exactly what we hoped for. He was thorough and double-checked when we had questions. He also stayed late to make sure we were comfortable with all the new features of our van. THANK YOU
From the time Richie greeted me in the service area to driving my car away, freshly washed, the experience was excellent at Luther Toyota. Will definitely be back for future service when needed. Thanks!
Service was quick, the technician and cashier were courteous and the technician did not push unwanted or unnecessary repairs. The cost of the oil change was completely affordable.
Was able to get in right away and they were done with my RAV4 in less time than they quoted me. Very pleasant experience as usual.
Excellent staff Too expensive car price So you want me to write a lot a lot about how expensive this car was there you got it.
The staff was very professionals and eager to make a deal. They were friendly but not pushy. We were treated very fairly and I left as a satisfied customer.
Pleasant no stress no pressure Edvin made me laugh took care of my great granddaughter while I did paper work thank you beautiful suv just what I wanted
We were recommended to come to Luther to purchase our new vehicle by Jason Hobbie who works at Luther Chev across the street in the parts Dept. Please be sure to give him credit for this. We are very pleased with our purchase. Albert and Mary Z
Always professional- always helpful. I have bought (and leased) my last 4 cars here! Courteous and helpful staff in both sales and service. Never disappoints!
Phenomenal car buying experience Coming in with our youngest son to select and purchase a car was a phenomenal experience. Bill Quaday really included our son in the process and treated him as an equal buyer. This made our son's buying experience exceptional and he learned a lot in the process. We looked thoroughly at two models and test drove several versions. Bill was extremely helpful, patient, and respectful. With his assistance we selected the great Prius that our son really likes. The paperwork around the sales contract was very efficiently and pleasantly facilitated by Bob Herrmann. We are ...
Josh was amazing. He went out of his way to help me with my service issues. He was friendly, knowledgeable and helpful. He made it an awesome experience!
Excellent service, but honestly, if you want me to leave more reviews please get rid of the required twenty five word minimum review. It’s why I avoid filling out more of these.
Edvin was extremely helpful and knowledgeable and I got exactly the car I wanted. I would definitely recommend Edvin and Brookdale Toyota to any potential buyer.
The service department has treated me with courtesy and respect. The service was fast as promised and delivered on time. The place was well organized and neat.
Lee was by far the best salesman ive ever had!. Hands down. Would recommend him to anyone. He was very professional, prompt and thorough with everything. Great guy
Salesperson, Jeff Gammack was knowledgeable about his product and was responsive to our questions. He never made us feel pressured and, all in all, it was a pleasant experience.
They continue to have factory parts for my 18 year old Toyota, & the techs keep it running well. Service rep, Jeremy Brisbin, was very pleasant, professional, & kept me apprised of time & costs. Thanks to all the folks in service department!
Coming in with our youngest son to select and purchase a car was a phenomenal experience. Bill Quaday really included our son in the process and treated him as an equal buyer. This made our son's buying experience exceptional and he learned a lot in the process. We looked thoroughly at two models and test drove several versions. Bill was extremely helpful, patient, and respectful. With his assistance we selected the great Prius that our son really likes. The paperwork around the sales contract was very efficiently and pleasantly facilitated by Bob Herrmann. We are returning buyers and the ...
Great experience. They were able to answer all my questions and find me a vehicle that was exactly what I wanted. Top notch service in my opinion.
Excellent experience! I appreciate the customer service from Joshua Tousignant. I needed help with a minor repair, which was quickly fixed. And, I was pleasantly surprised to get a car wash too. Thank you!
It was a good experience Lee Lor was very personable and well aware of the vehicle we bought and reassured us if we had anymore questions or concerns he'd be available .
Always excellent: especially if taken care of by Jeremy Brisbin at service: always listening to make right all I need. Goes beyond expectations to get the customer very satisfied
Stopped in for an oil change, no appointment needed, & got in right away. Service advisor very courteous, & came to get me in the (very comfortable) waiting area when finished. About 45 mins from arrival to departure. Also received their multi point check up; much appreciated that they check the vehicle & top up the fluids. Also washed it for me. Very nice.
Cold weather caused coolant seepage, so scheduled service appointment on 14 year old model. Advisors very busy when arrived, so service manage Steve Miller offered to check me in & followed up efficiently with diagnosis, cost, & time estimates, & notified when work completed.We have done all service for 30+ years with this company, 8 different models of Toyotas, & still encounter some of the same, highly qualified service advisors, including Mr Miller. The technicians are top notch also, getting the work done correctly & efficiently the first time. They will advise of any potential concerns they observe, offering options or suggestions, ...
This is my 2nd Toyota from this site. Every one is so helpful and caring. They listen to me. I tell my friend about you
I didn't have an appointment but stopped by the dealership to have my tires checked because my tire pressure dash light was on. The problem was promptly corrected.
Business was clear and concise. My new Sienna is fantastic and I tried to find one for awhile, but they got it done. Edvin is my new go to salesperson.
Myles Johnson helped with my new lease, he had everything ready with the car I wanted warmed up and ready to drive. The whole process was quick and painless.
I didn’t have an appointment but stopped by the dealership to have my tires checked because my tire pressure dash light was on. They were wonderful!
Lots of good things to say about the whole team working at brookdale Toyota. This is our 6th vehicle purchased from this spot. Each time hands down the best team of sales and finance individuals working.
Always feel valued and heard at Brookdale Toyota. Toua is great. He was not pushy or focused on just a sale. He listened to our needs and took great care of us!
Always friendly and helpful. This was my second lease since 2018, Bill is helpful, knowledgeable, and knew what I was looking for, and what would fit for me. Thank you!
Hello , Everyone Thank You !! Fast service Steve Yang !! Sales Staff was helpfull also . Thanks , James Williams !!! Will be Back Again . Daytona 500 Denny Hamlin ,Three in a row !!!!!!!!!!!
The Service Rep was extremely helpful in handling the problem (rear bumper applique was poorly installed before Christmas). He quickly assessed the situation and got it fixed. He kept me apprised of the time needed and let me know when it was ready. Excellent customer service on this visit.
Edvin Sejfic (Sales Consultant) was knowledgable, friendly and professional without being pushy or self-centered. He listened carefully to what I needed in a new car and provided objective answers. Diana Gumeniuc (Sales Manager) involvement “behind the scene” was appreciated. The only negative in the buying process was a management policy at Luther to not accept a local Cashier’s check for payment, without pulling a credit report. This was infuriating and didn’t make sense to me or my banker.
Friendly, explained services well, done in a timely manner. Do miss the concierge service which was a great help when you have only one vehicle.
Always a great experience working with the staff at Brookdale Luther Toyota. This is my third time lesing . Bobby d is the best to work with.
My service experience today at Brookdale Toyota was excellent! The Service Tech, Duane, did a good job of explaining the service needed and it was performed in a very timely manner.
Great Experience. Bruce Smith is always excellent in a no pressure/ buyer's best interest approach! Would have like a larger selection of colors available, but am really happy with ruby pearl.
I had a wonderful experience purchasing my new vehicle at Brookdale Toyota. Toua Yang was very knowledgeable and pleasant to work with everything went so smooth. I highly recommend Toua Yang, and Brookdale Toyota.
Great fast service. I forgot to get an answer to my question displayed on my service ticket. Am I able to give another car a jump start with cables? If so how? The new cars have an assembly over the battery terminals
Luther Toyota Brookdale has great customer service. They were attentive, fast and friendly. Have a comfortable and very clean waiting area i believe they are a great place to bring g your vehicle..
We enjoyed a smooth and easy purchase of a car from Keith Kihle at Brookdale Toyota. I recommend him to others looking for a car. Brookdale also has a good service department in my experience.
Alex Yablonskiy was wonderful to work with when exchanging my Avalon (with 190K miles) for a much newer Camry. He was friendly, knowledgeable, patient, respectful, honest. Also, if he didn't have an answer he honestly said he didn't know and found the answer. I would highly recommend requesting Alex as your sales and leasing consultant.
Your service team all I had contact with very professional and time spent for work completed just about one hour excellent service from your team member Duane Green.
We have purchased 5 vehicles at Luther Brookdale Toyota and have had them all serviced there. We keep coming back because every encounter we have has been outstanding. We know the service staff on a first name basis and they know us.
Always feel great going to Brookdale Toyota. Keith was super to work with and spent a lot of time making sure I was satisfied with my new truck. I feel good about the fact that I will be welcome any time if I have questions.
This was a smooth and easy purchase. Edvin was very helpful. He answered all of our questions. This was not a pressured sale. Thank You.
From the sales managers Paula and Tony, to Nick in sales and Amanda in finance, we had a great car buying experience. All questions answered. We will be back again!
Tom Hunter made my buying experience very informative and smooth! He was very patient with me as I am a very indecisive person when having to decide on options. I couldn’t have asked for a better salesman as he was not in it to just sell me a car but was in it to make sure I found the best vehicle to fit my family’s needs and my own! Great service!
My name is Abdul Abdi. I’m super satisfied with my purchase of my new car, because of how amazing David Biorn was treating us. He spent most of his time with us. We appreciate him and deserve a bonus or a clap from the whole team. I only leave positive feedback if it’s earned. David Earned this badge of excellent customer service. David keep up the great work. I been looking for cars for over 3 to 4 months. David stole our heart. Also, Bob we appreciate you going over the financial part. It was smooth.
Tom Hunter was my sales rep during this visit- he was gratuious and knowledgeable on their inventory in stock and he listened to my wishes in the new car and found it.
I was very impressed with this dealership! They were very welcoming and knowledgeable about the van I was looking at. While they did not have the one I wanted in stock, they were able to get it for me from a sister store of theirs. They streamlined the final sales process so I was in and out of there as quickly as possible. Our salesman, David Thor, did an exceptional job working with us to ensure we had everything we needed! I highly recommend this dealership and David!
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