Customer Testimonials
Trey is caring, friendly, knowledgeable, trustworthy! He listened to us and was completely responsive to my family's situation, our needs, and our concerns. He found us a car we're truly happy with, that prizes our safety and lives up to our values. Thank you Trey!
The dealership had very amazing service, the workers were very professional and kind. They were extremely helpful in helping me find a great car. I’m thankful for their service.
Best experience for first time buyer, salesman was very accommodating really listened to my concerns. Would highly recommend
Duane Green very knowledgeable excellent service and great customer care i recommend to every one i know Thank you again Duane
Excellent service and great customer care with knowledgeable salesman who will let you know about any questions you have.
Very helpful & friendly. Considering the amount of work that was done, it was handled quite efficiently.
Great and fast service, my vehicle was ready when promised at the price quoted before the service. Everyone was very friendly and helpful. Communication was excellent. I trust everyone at the Service department, I know that they will take care of me and my car.
We were there to move from a lease to purchasing our vehicle and the staff made the process seamless, covered all upgrade, trade-in, lease renewal, and purchasing questions we had. Great service. Great staff.
I was in for an oil change and tire rotation. Everyone was friendly and the appointment was done in a timely manner. 👍🏻
This dealership is top notch. The entire staff were helpful and friendly and the service was excellent.
Fair pricing and customer service all the way through financing. took care of a couple issues on the purchased vehicle.
Jeremy does a great job as a service advisor. I trust his judgment. Steve Miller is great. Great service and trust is why we keep coming back.
Everything was great. Are sale person was Paula and she was great. We are loving are new vehicle. When we got there the vehicle was ready.
Service Dept. Does a Great Job , Very Knowledgeable , Prompt and Do a Good Job Explaining The Work To Be Done , and Recommending Other Potential Issues . Thank You Duane
I like the service department of this dealership. They are prompt in getting to your vehicle and complete the work in a timely fashion. They have also been great to work with and helping get stuff covered by Toyota on warranty issues.
The service and staff was prompt, friendly with good communication . Service was great and reasonably priced
The staff at Luther Brookdale Toyota are amazing. Very knowledgeable and polite. Jeremy helped me with my soon to be flat tire and explained to me that it couldn’t be patched so I bought another tire from running over a nail. I always enjoy going to Toyota.
Toys was extremely helpful and knowledgeable about our new Carola Cross. He was clear and concise when showing us what we needed to know about the vehicle.
The service group did a great job. They addressed my specific concerns and communicated all the details very well.
Our sales person was great. Easy purchase. Then I just took it for my first service and they did a great job and even cleaned my car.
They are pleasant to deal with. Have a great system for customers waiting for service on their cars. They keep you informed of progress on your service in a comfortable setting. Their work servicing vehicles has always been excellent! It is a pleasure doing business with them.
Bought a new car and Badu , Myles, Kelly and Abi were awesome, guiding me through the process
Very quick to address my issues and resolve them. Very convenient concierge service so I didn't need to miss any work or sit and wait.
The service dept takes care of all my needs & way beyond. The staff at the receiving desk are very professional & are excellent in what they do .
Toua was very knowledgeable and timely with his help. Would recommend him to other people
I will always recommend Toyota to my friends and families or to my customers but will be getting a discount on my next purchase or commission.
The service department is amazing - always professional and they keep me updated- I feel they get the job done correctly and efficiently.
The dealership facility is very clean, organized and spacious. All associates are knowledgeable and friendly.
I really appreciated the service guy who I worked with. Very nice and helpful. Explained things to me.
We had a great time dealing with the staff at Luther Brookdale Toyota. Thank you, Robert B Oakdale, MN
Excellent experience with the service dept.. Everyone was so nice and helpful. I needed a new tire and they arranged for someone to pick it up while I was there so I didn't have to have to come back a second time.
Provided good service when I brought my vehicle in for an oil change and tire rotation.
I wasn't sure what was going wrong with my car, but called and brought it after dash lights went off. Glad I did, because car wouldn't start after I pulled into the Service garage drop off. As they predicted - I needed a new alternator. Great service and decent pricing.
Helpful staff with people that understand your problems and help get the problem solved while you are there.
Before heading to Toyota, I shopped at Aldi and left my billfold there. Once at Toyota, I realize it was missing and Tommy arranged for Brandon to drive me back to get it. Above and beyond service!!
My wife and I had a very good experience at Luther Toyota, David was our sales person and he couldn't have been better, his knowledge about the vehicle and the process was top notch. If he wasn't sure about a question he would tell us and he would find the answer. When picked up our Rav4 he went over everything and answered all our question, the biggest thing was all the numbers that we talked about at the beginning never changed in the end. I would recommend David to anyone looking to buy Toyota. Also when it came ...
Excellent service department they took care of me got the car ready in 45 minutes that’s exactly what they said and they were right on time thank you.
Staff was friendly and my vehicle service was as expected, no complaints about that. My only negative to note was that there was a 10 minute wait to check in for my appointment, so more staff would have lessened wait times. Also, I made my appointment ahead of time but was told up to a 3 hour wait for just an oil change. This was disappointing as I made the appointment in advance and noted I would be waiting for completion. Overall, I do plan to return but will probably schedule on a week day instead of a weekend to avoid longer ...
Service was prompt, friendly and professional. Was surprised by the charge for diagnosis of the problem.
Very welcoming and quick no haste service. They had me in and out for routine maintenance in 20 minutes
Clear communication and honest information. I felt confident in every decision we made that we were well informed. Very happy with my new Venza!
Jeremy Brisbin is always the ultimate service advisor professional. The car wash was not functioning again. I appreciate a clean vehicle during my scheduled service appointments.
Tom Hunter communicated well and was available to prioritize a quick turnaround trade-in, and explain details of the purchase.
We purchased a new car from toua yang recently. After some confusion toua and paula l found a car for us and we recieved it earlier then expected. Thanks for all your help guys.
The gal that checked us in with service did not know what was going on .
The service dept completed my work (tire rotation and other details) nicely. Everyone is efficient and friendly. Two salesmen helped me with my GPS system- very nice !!!
Friendly and it is great when waiting you can have filtered or bottled water and coffee
Had another very good experience leasing from Luther Brookdale Toyota. Linch we very professional & his communication was timing & accurate. Our new RAV4 is awesome. Also want to thanks Brittany & Kelly who handled the custom leather we added.
Have entrusted Brookdale Toyota for all car maintenance and repair for many years. They are highly competent, honest and care about their clients.
My sales representative was awesome and amazing. The process was easy and effortless. Very smooth.
Just purchased our seventh car from Luther Brookdale Toyota, and as usual, the experience did not disappoint.
Service is great-it appears they are honest on things needed for my suv on maintenance needs. No reason to question. Good time management. Very friendly overall in the service department and knowledgeable.
Tom was excellent, he made the process easy to understand all without any pressure to buy. I would highly recommend Tom and your dealership to anyone
We had a excellent experience. Jeff, our salesman took his time with us and helped us find the car that was right for us. The car arrived just when he said it would.
Communication was superb! We ordered a hybrid SUV, we got our new car in 2 months. Salesperson updated us weekly on the status of the car, and communicated with us frequently to make sure everything was what we wanted. When it was time to pick up the car, sales person also spent alot of time showing us all the features of the car. We will definitely go back when we need another Toyota car.
I had a service appointment to check my 12volt battery at Brookdale Toyota on my hybrid. As usual the customer service check-in procedure was fast and cordial. They serviced my 10 year old Camry hybrid quickly. When completed the service rep found me walking around the dealership looking at new cars. He explained the situation, made some suggestions. No charge. They washed my car and I checked out.
For more than 40 years I have dealt with Luther Brookdale Toyota and before that Schram Toyota in Brooklyn Center. I wouldn't keep coming back if you weren't the very best around!!
Service taken care of, dropped car off, fixed next day. All service on vehicle has been done by Toyota dealer.
Excellent communication, great service and very professional. We had Ian from the sales department, he was very professional and helpful. He was in communication with us, every step of the process of ordering a new vehicle. Badou was also very helpful in answering our questions. Thank you for a wonderful experience.
Great buying experience! Myles and the rest of the team did a great job helping me secure a new Tacoma. The staff are very friendly and ready to help every time I walk through the door. Thanks for everything everyone, I love my new truck!
Awesome energy and vibe, on the ball with very good customer serice, efficiency, and skill!
Very good sales staff. answered all our questions & sale of vehicle was quick. This was my third Camry I have bought from you in 4 years. I have now owned a total of 19 Toyotas.
Service was readily available, completed promptly & professionally. Advisor Jeremy Brisben reviewed & consulted me re: what was needed, cost, & time to complete the work. We have been service & sales customers at this dealership for 30+ years, & have always been treated personally, professionally, & fairly. Service manager Steve Miller always has time to say hello & chat. We have also worked with advisor Duane Greene regularly, & he also does a great job for us. The technicians have always done effective, efficient work on our vehicles; never had to return for incomplete or incorrect service. We trust & ...
Very honest. I've been working with this dealer for many years. I always feel comfortable with the recommended work. They never try to sell service or parts that are not needed. Service is immediately available in an emergency. Waiting area is comfortable and I am kept informed about progress. I'm a senior and woman; I feel totally respected. All required work is explained and I never feel talked down to.
Luther Brookdale Toyota dealer is great dealer and I love their services . They provide a great advices and recommendation if your car needs services. They do not attempt to convince unnecessary services.
Trust them implicitly. Have been going there over 20 years. Done with this part why 15 words?
Jeremy as always helped me understand the problem with my car and ensured that I got the service I needed.
My 2010 RAV4 is in excellent running condition thanks to the good service from the BC Luther location.
Duane was very helpful in working with me to turn this standard service around as quick as he could and to remind me of my remaining included services in my 2 year plan as well as letting me know about a current recall/fix that I can arrange at my next scheduled service.
Great experience. Efficient and easy to work with. We would recommend to friends and family
Every time I bring my two vehicles to Brookdale Toyota, I have complete confidence that they have my best interest in mind. Their work is top quality! I appreciate their advice on what services should be done during a visit and never feel pressured with unnecessary repairs.
Garage staff were excellent. Advisor was really good. Cashiers were a little indifferent towards me.
There to buy used 4Runner. Easy to work with Sales and Business/Finance. Courteous and efficient process.
Luther Brookdale has a great team that make car buying easy. I highly recommend them.
Aa always, a smooth and easy process when we come to upgrade our vehicle. This is now our 4th vehicle from Tom Hunter and we don’t bother wasting our time anywhere else. He makes the car buying experience easy and enjoyable. If your in the market for a new or a used, Tom and Luther Brookdale make for a one stop shop.
Luther Brookdale is a great dealership to work with. The staff is friendly and knowledgeable. Would highly recommend them.
There is always someone there to greet us right away. They understand what we are asking or requesting to be done. The waiting area is very nice.
Very knowledgeable in his line of work and helpful understanding payments and everything involved with the process. From start to finish it was very nice to be working with him, he made the attention and treatment one of a kind.would absolutely work with him again.
I was very pleased that the attractive deal I was sent in an email remained constant. I was not pressured to add features at extra cost.
Great buying experience - great working with Ahmed Abdelkader. Easy to work with and not at all pushy!
Awesome dealership. Thank you for all your assistance Jeff, and for teaching me how to drive my new car. I love it! 😀
Kou Yang was great, he is a Tremendous asset to your company and you should be lucky to have him as an employee
The service advisor Akeylla Takahashi did and awesome job and was very helpful! Based on my visit I would recommend this store.
Dealership service is always informative, courteous, and friendly. We have consistently had positive experiences using Brookdale Toyota.
Toyota has very great customer service, staff who loves to satisfy your needs no matter what
Great service from the service dept as usual. Have been coming here since 1997 with my first toyota, then bought a 2009 which i still own.
Everything went well. I went in to repair the tire on my car, had a nail in it.
In and out in 30 minutes, service was excellent and they washed off all of the road salt. They double checked my tire wear and pressure. All at no charge, both of our cars were purchased at the Brookdale Luther Toyota.
Very good professional services and representatives here, and it seems easier to make an appointment with less wait time at this location.
Very easy to get an appointment that worked with my schedule, very easy for check in for my appointment, explained everything and took care of me very well.
I felt like at home, very welcoming, good service, excellent care, promptitude ,good timing, just well done for a Saturday.
Experienced and knowledgeable service agent with fast service technicians and good work. Cashiers also friendly and helpful.
I just brought my new 2022 RAV4 home a couple days ago. I really appreciated the time that was given to me throughout the entire process from the day I walked in to shop for a new vehicle to the day of delivery. Everyone was. So kind and helpful!!
Employees were very prompt to check me in and get me into a loaner. Also very prompt on pickup.
Friendly, considerate, knowledgeable and very good customer service. Flawless process; there were no delays. Thank you!
We always receive excellent service from Luther Brookdale Toyota. Representatives are knowledgeable and service is exceptional.
Our salesperson Ahmed Abdelkader was excellent. The closing of the lease took a very long time, about 4 hours, for some reason (not due to Ahmed). We like our new leased Highlander very much.
Myles was extremely helpful with keeping me up to date with the delivery and processing the purchase of my new Toyota 4 runner.
I have brought Toyota Corollas to this dealership for service for at least the last 20 years. Have always been very satisfied with their efficiency, courteous staff, and service performed.
Outstanding service! Had a few issues & ALL were resolved! Duane Green did an excellent job!
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