Customer Testimonials
From the sales managers Paula and Tony, to Nick in sales and Amanda in finance, we had a great car buying experience. All questions answered. We will be back again!
Tom Hunter made my buying experience very informative and smooth! He was very patient with me as I am a very indecisive person when having to decide on options. I couldn’t have asked for a better salesman as he was not in it to just sell me a car but was in it to make sure I found the best vehicle to fit my family’s needs and my own! Great service!
My name is Abdul Abdi. I’m super satisfied with my purchase of my new car, because of how amazing David Biorn was treating us. He spent most of his time with us. We appreciate him and deserve a bonus or a clap from the whole team. I only leave positive feedback if it’s earned. David Earned this badge of excellent customer service. David keep up the great work. I been looking for cars for over 3 to 4 months. David stole our heart. Also, Bob we appreciate you going over the financial part. It was smooth.
Tom Hunter was my sales rep during this visit- he was gratuious and knowledgeable on their inventory in stock and he listened to my wishes in the new car and found it.
I was very impressed with this dealership! They were very welcoming and knowledgeable about the van I was looking at. While they did not have the one I wanted in stock, they were able to get it for me from a sister store of theirs. They streamlined the final sales process so I was in and out of there as quickly as possible. Our salesman, David Thor, did an exceptional job working with us to ensure we had everything we needed! I highly recommend this dealership and David!
I was in for a battery and car clock check. The service was friendly, professional and efficient. Work was done in the estimated time. The battery needed to be changed and the warranty coverage was clearly explained.
I always enjoy brining my car to Brookdale Toyota. It's a place where I trust the people. They are always very nice and extremely helpful.
I was in for service, everyone is always very friendly. I always bring my car and I have never taken it anywhere else. I am always been very pleased with the service I get and have always been happy bringing my car to the dealership.
Service check up, efficient, friendly, clean shop. I made an appointment online got in and the did their work in under the estimated time. Easy experience
Great experience. I scheduled Oil Change service online on the 23rd at 10am and there was a 12:30 time slot open for the same day. Drove right into garage, got checked in with Josh, did some work on my computer in waiting area for about 30 minutes. Josh came out told me they were almost done and showed me the dirty air filters to confirm replacement. I agreed. They finished up oil change and filters and I was home in less than an hour total time. So easy. Exactly how it should be.
The sales rep was a great person to work with. He is the one who made this sale happen. Would recommend him to anyone looking for a Toyota.
Even after moving I still bring my vehicle here to get serviced. I know I never will have to worry about the quality of the service received. Been coming here for decades. They go above and beyond to make sure your experience is a good one.
Service Department was fast, efficient and friendly. Completed on time, washed, and tires rotated. This was my first experience with this dealership. Very impressed and satisfied.
Dealers need to follow your way of treating customer. I will be back need the good coffee.. and happy people and clean store and clean drive up bay.………..
We have been taking our cars to Luther Toyota since 2009. Their workmanship has always been top notch, and we haven’t had any problems with Luther Toyota.
good place to do business with on a daily basis so there you have it in 25 words or not, but I can't type anymore.
The rep did a great job in explaining about the car. He knows what he doing. Over all my experience with this dealership is positive.
I like working with your service staff. They care and give good advice. I trust the advice given and am happy to do business with Luther Toyota. Thanks for all you do.
Fast and courteous service with detailed follow up and guidance. The waiting area and restrooms are well maintained with cleanliness as well as the food and beverage area.
We continue to enjoy this dealership because Kieth Kihle is a very pleasant and honest person to work with. We also enjoy the service Department
Cou Vang was one of the Best Service Studs that I have had in the last 30 years. Cou is a 5 Star technically, personality, and Toyota care representative.. Jim Nickel
Awesome service and Steve Yang was wonderful. Clean service area, professional treatment. Would recommend to other people. Service persons wore masks so were responsible in dealing with COVID-19.
The sales staff was courteous and knowledgeable. I highly recommend purchasing either a new or used car there. The building was clean and safe. A great selection of autos.
Was able to work with a great team. I felt they understood and respected what I valued in vehicle and relationship. Definitely will consider again.
Lee was really helpful I I really loved working with him. He is the reason why I made a decoyed purchase at this Toyota place
Problem with pressure sensor after tire installation required a return visit. Jeremy Brisbin listened patiently to my concern, explained the situation clearly and resolved my issue quickly. Thank You Jeremy!
Process was fast and efficient. Thank you Nick! I love my new/used RAV!! Thank you, thank you, thank you, thank you, thank you, thank you!
Very detailed and knowledgeable sales rep. Looking forward to purchase my next car at Luther Brookdale Toyota. Great customer service. Financial dept did an awesome job.
I recently purchased a vehicle from Toyota and I'm very pleased with the service. It was beyond exceptional and my sales team expert Toua was amazing! Very knowledgeable. I am a continued customer. All my past and recent purchases are with Brookdale Toyota and with our favorite sales expert Toua! The team at Toyota is truly amazing and will take good care of their customers.
Lee was very knowledgeable in all the information and very detailed in showing me all the car features. He made the sale smooth, fast and easy. I highly recommend Lee.
The dealership was clean and pleasant and everyone was nice and helpful. It was comfortable and warm inside and the cars were nicely displayed as well.
The whole buying experience was awesome from hello to goodbye! Highly recommend Brookdale Toyota over the competition. The whole team is such a breathe of fresh air
Once again, as expected, service department was exceptional. Jeremy worked with me identifying needed routine service on my Highlander and discussed suggestion for new wiper blades. Everything was clean and timely. Missed the car wash at the end but think they processed payment so quickly it didn't get done in time.
It was ok. Except I was texting with someone and they said service would call. Service nevered call. As far as the actual service, it was great.
Great customer service! Not pushy at all and they worked with me so I could get an awesome, new (to me) car! Very happy overall 🙂 Ps: I recommend working with Lee; he was friendly, reasonable, and helpful.
I never bring my Toyota Prius to anywhere except Luther Brookdale Toyota for servicing my Prius. I trust the advisor there to give me the best advice and to have my Prius serviced.
Service on our Prius was easy to schedule and all the wok done quickly. The service advisors provide continual updates and and the cost of the work is thorough and reasonable.
Everyone I worked with was fabulous. Edvin was especially helpful and accommodating throughout the purchase process. I appreciate that he went to pick up my car from another dealership on his day off.
I want to thank Kelly Rogers of Luther Brookdale Toyota Internet Sales. It was the most pleasant car buying experience I have ever had. The price quoted on the internet bid was at the low end of the “Fair Market Range” on Kelly Bluebook. There was no haggling, and the price was the price. No additional surprise charges at the close of the deal either. I also appreciated working with Mark Jersild who arranged the test drive and did the paperwork at the dealership. He was very helpful looking at the inventory and discussing the options. Finally, Jennifer Cline was ...
I was given plenty of time to have all my questions answered. Also, my service appointment was done when Jeremy said it would be. Thanks
As always great service and a short wait time. Clean environment with someone wiping things down constantly. As always the staff is friendly staff and easy to work with.
We have been going to Luther Brookdale Toyota for many years, buying our cars there and getting them serviced there at appropriate intervals. In every instance, we have been treated well, any needed repairs explained completely with any possible money-saving alternatives, leaving the choices to us. We plan to continue our ongoing relationship with Luther Brookdale Toyota. We truly appreciate having one place to take care of our automotive needs. It makes our lives that much simpler.
Friendly staff throughout the visit. Service completed within the estimated time provided. Clean waiting area with good choice of beverages while you wait. Look forward to next visit.
Great job. Was just looking but ended up buying. Bill was easy to work with. Abdi the finance guy was thorough. Process was very easy and stress free
Great service !!!!Diana and Myles Showed amazing patience with my two daughters when purchasing their second vehicle. Very comfortable working with both sales personnel We will definitely be back for service along with other purchases when a vehicle is needed!!
Staff at Luther Brookdale Toyota are always helpful, clear in their explanations, and customer-focused. It’s top-notch service all around, and I have always had a positive experience there.
Great fast friendly service................................................. great waiting area. Check out staff could be friendlier.....what happened to the free cookies? They were always so good. Coffee was good too.
Duane explains well what is being done and cost. Seemed pricey for checks 1&2 every 15,000 miles. Service excellent. Timely and appreciate masking and distancing.
Excellent service: prompt, professional, done correctly the first time. Service advisors Josh, Jeremy, & Duane are the best. Steve Miller supervises a terrific staff of advisors, technicians, & cashiers. We’ve been service & sales customers since 1989, & have always been treated well. We appreciate the care & precautions that service department has taken during this time of pandemic. Thank you.
Awesome, as usual. I've been coming to this deanship for 15 years, and haven't been disappointed yet. I will keep coming back, because the service is that good.
I apologize as I wasn't able to get the name of the person I dealt with. Overall, I got an excellent service. Toyota staff was friendly, courteous and knowledgeable. I have to rate all Asian names below as I don't know the person's name. The only thing recognizable was the male person was Asian with eyeglasses.
We have been coming to this dealership for over 20 years because of the great service we receive from Jeremy Brisbin. He has always been very helpful and we trust his word.
James was great to work with. He made the new car buying experience less painful with his friendly manner and good sense of humor, too.
I've been going to this dealership since 1994 and this is my 3rd new car. I started going there because I'm a woman and they treated me very well; years ago men always seemed to get treated better, especially when it came to buying a car. They treat everyone very well as far as I can tell. I can drive in any time and get my service done or even if I just have a question. They come out to talk to you in person before doing any work to explain and get your ok. Also gives me senior ...
Came in search of a used low mileage Highlander, went home with a new 2020. Amen was super helpful and courteous and made it happen...
Needed help fast and they came through for me! Called early for assistance and they got the part ordered and installed in the same day!
service folk have done a great job over the years, even on the occasion that we had an issue they really tried to make things right. Steve and Jeremey should make Santa's good Xmas list. O=n the other hand your phone system could use improvement.
Great service! I always have great service when I am there. This was my 4th purchase from Luther Brookdale, and I know I'll be back for the next purchase. Thank you!
Amazing service department - service manager Steve and service advisor Brad are top notch. They are so honest and so hard working on behalf of the clients they serve. Dropped off my car at home after servicing my car which saved me a lot of time and effort due to not having a ride to pick up my car at that time. I will only drive Toyotas from here on out and always get my service done at Luther Brookdale Toyota. No one better!!!
We always receive excellent, friendly, trustworthy care at Luther Toyota. For that I am grateful! Bruce Smith is a ‘rock star’ salesman! I’ve lost count - this will be my 4th or 5th Corolla from Luther Toyota! 😘
Lynn is the man, he should get a raise for all of his hard work! I told him exactly what I wanted and he exceeded my expectations!
This was our 3rd purchase from Luther Brookdale and 3rd time working with Bruce. He makes the entire buying experience so easy and pleasant. He’s so friendly, has great knowledge about the vehicles, and answered all our questions and concerns. We really appreciated the tour of all the cars great features before we drove away in our new car.
My single source for service after purchasing my Prius there. Reliable and efficient service with excellent communication regarding problems and options to solve them. Handling customer flow very well in these days of COVID-19.
Five years ago we bought a 2015 Prius from Bruce Smith and were highly satisfied. This week we brought our car in for service and while waiting asked if Bruce was available. He promptly took us to his desk, answered all our questions about leasing a new car and paying off our current one. We ended up testing a 2020 Camry hybrid and were delighted to learn that it was affordable. Throughout our visit Bruce was extremely courteous and helpful. We drove home in the new Camry because of an expert salesman.
The service department has taken care of my car exclusively. They are wonderful-respectful, understanding, honest about everything. I'm newly widowed, moved into a new rental,alone during these trying times. They picked up the car, serviced it, discussed what was done and how to pay for it-all over the phone and had the car returned within 4-5 hours.
Return buyer. Great product, service, price and people! Once again, Brookdale Luther Toyota comes through for me and my family. Shout out to salesman Ben Nyberg for helping make it happen!
Wonderful experience at Luther Brookdale Toyota. Team was personable and professional from start to finish. Would highly recommend this location for any car needs! Thanks
It is always a pleasure to deal with Brook Dale automobile store. The same goes for dealing with keeping up with routine maintenance highly recommended.
Car was ready on time and he contacted Caliber Collision to get the payment. the whole service was smooth and he mentioned my car had a recall.
I bought a new car and the sales person Mr.Toua Yang was an outstanding professional person I have ever met. He even went ahead to bring my car home the next day because I didn't have a ride to pick it up. Thanks for your help sir you are one in a million!
Excellent service, COVID-19 protocols were well designed and effective. Service was thorough and comprehensive. Overall a good experience and a good dealer as well.
I purchased a used car at this dealership. It was a fantastic experience as far as buying a car can be. I have since taken the car to the dealership numerous times for warranty servicing and have always had a great experience. Everyone is very efficient, attentive, professional and friendly. They also have a very nice, clean, comfortable waiting area if you choose to stay while work is being done. Awesome all the way around!
I would like to give special thanks to Duane Green. He was the first tech I met At Luther's several years ago and he saved me from pursuing a bogus problem diagnosed by another garage. I have always returned to Luther and I will continue to do so. All the techs I have dealt with were exceptional but I will always have a special appreciation for Duane.
Great service and knowledgeable team. Answered all of my questions and took time to make sure I was taken care of. I have been a customer for years and will keep going back.
I wish I could give 100 stars to Linch Her. This guy is amazing not only pre, or during the sale, but also after the sale. I called not less than 3 times requesting him to do this and that - all requests had to do with my car sale. He goes EXTRA MILES to help his customers. Linch is very friendly, genuine, and professional. Not only customers, but everyone at this dealership loves him. Linch I can not thank you enough for all the post services that you did for me family. Kudos to you and your team at Luther Brookdale ...
Jeffery Gammack was very professional and friendly. He spent a lot of time making sure I was satisfied with Highlander. He new everything about the Highlander and was able to answer all questions.
The sales team was so helpful. They described all the options clearly and made the new car experience a delight. I have been using this team since I purchased my first new Toyota in 1978. Always good sales and service.
They were able to help my father and I buy a car , the process was great and they were very helpful ! Definitely had a great experience getting my first car
The reason I have been using this dealership and service department for decades speaks for itself. Great team! I also refer others here and never ever had bad feedback.
Our sales person Tim Olson, went over and above when we were looking for a new tundra. He returned calls and texts in a timely matter. Also finance and accessories personal, it was a pleasure working with them all. This was our third Toyota in the past 5 years that we purchased from Luther.
Great sales person (Madeleine) and finance person (Sarah). Felt great about purchase as all parties at dealership were professional and well informed. Best new car buying experience my wife and I have ever had.
As always my experience working with Luther Toyota was excellent. After hours care and direction by Steve Miller and Jeremy took care me and communicated with me through the whole process!!!
dealership was clean, friendly and modern. But Bill Quady really makes this place special. Patient, knowledgeable and flexible in all his dealings with us. And he is great with kids! So I would have to say he is also very family friendly to work with too. And we got a great deal.
Everyone masked, polite and efficient. Not the fastest visit, but good considering how busy. Seemed clean with seating distanced pretty well .Thank you for caring.
Outstanding service every time. I love this Dealership because they are very professional, friendly and efficient. They do the job right the first time. I will recommend this Dealership to my friends and anyone looking to buy a vehicle. Thank you for your amazing people working and servicing all of us. ❤️❤️
We were please with the service we had with our salesperson, We purchased our second vehicle from a Luther dealership and are looking forward to the same good service, follow up and extras that are part of Luthers way of doing good business.
As usual the experience was outstanding. Jeremy does a terrific job. The visit was quick and the service was great. Two thumbs up for the service department
Just a routine tire rotation. Timely and quality service provided, along with recommendation for ongoing PSI to monitor. Car also washed before delivering back to me. Steve Yang, the service advisor, was extremely friendly and helpful.
They kept me in the loop every step of the way. No surprises. The service employees are very kind. The area is so clean and inviting.
Lunch is a best marketer I have never met in my life. He was calmed and friendly to explained every aspect of the car I bought. So respectfully pleasant. Thank you Linch.
Have used this dealership through 2 or 3 different owners...back to Toyota City in the '70's. Your guys have been personable, trustworthy, reliable.... 'Missed you when I tried a different dealer for a BRIEF time!
Just a routine oil change this time. But as been my experience for 30 plus years, it was another good experience. Highly recommended service department.
I purchased my first Tacoma in 1999 and my second in 2014, both from Brookdale Toyota. Several years ago I had a bad experience getting replacement brake pads installed at another shop closer to my home. My lesson was well learned. ALL of the subsequent service (Toyotas don't need much) on both vehicles has been expertly performed at my dealership. I have confidence the work will be done correctly and in a friendly and efficient fashion. Thanks!
All the persons that help me with this buying processed was great and very helpful, this is exactly what I was expecting from a dealer. I will back in the future.
Hands down, best guys and gals to work with! Steve was so helpful and Jeremy took care of all my van needs!I will be a lifetime customer.
The guys at the service department are always very attentive, respectful and nice, specially Joshua Tousignant. Thank you for the great service and quality trucks.
As had been my experience with Brookdale Toyota, Steve Miller & Jeremy Brisbin I was very please with the service and the way they value me as a customer. I would normally look to a discount store for tires but they were able to match what I was going spend at another store and I know the work was going to be done by professionals!!! Thanks guys! Plus my car was spotless in and out when I picked it up, Not the norm for other stores!!!
I've been a loyal customer for over 25 yrs. I've always been treated very nice and always felt welcomed. Great customer service and sales dept.
Was so nice to get my car washed and was nice that they automatically applied the $5 coupon to the oil change. I did not take off my mask during my visit, so it was nice to leave with a latte that I could drink on my way home without my mask. Always a pleasant visit to Luther Toyota Brooklyn Center.
My dealings with James at Luther was smooth. He knew what I was looking for and made a couple of relevant suggestions. I explained my expectations and how I was going to buy and he met them immediately. Did not visit the other dealer I was planning to as a result.
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